This Privacy Policy explains how Player Plants collects, uses, shares and protects information when you visit our website, submit an inquiry, schedule a consultation, purchase artwork, request delivery or installation, enroll in maintenance, participate in a trade-up, or otherwise communicate with us.

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By using the Player Plants website or submitting information to us, you agree to the practices described in this Privacy Policy.

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Information We Collect

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Player Plants may collect personal information that you voluntarily provide, including:

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• Name

• Email address

• Phone number

• Billing address

• Delivery or installation address

• Payment information

• Project details

• Consultation notes

• Design preferences

• Property access information

• Photos, videos or measurements submitted for a proposal

• Communications sent through forms, email, text, phone or social media

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We may also collect information related to purchases, proposals, maintenance agreements, delivery scheduling, trade-up eligibility, prior artwork, service history and customer support.

When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, pages viewed, referring website, time spent on the site and other usage data.

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How We Use Your Information

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Player Plants may use your information to:

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• Respond to inquiries

• Prepare consultations and proposals

• Recommend botanical artwork, vessels, materials or services

• Process orders and payments

• Schedule pickup, delivery, installation or maintenance

• Communicate about your project, artwork or account

• Provide customer support

• Maintain records of purchases, services and trade-up eligibility

• Improve our website, services and client experience

• Send updates, offers or marketing communications when permitted

• Protect our business, website, clients, property and legal rights

• Comply with applicable laws, regulations or payment-processing requirements

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Project Details, Property Photos & Client Spaces

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Because Player Plants may provide consultation, proposal, delivery, installation and maintenance services, we may receive information about your home, business, outdoor area, interior space, lighting conditions, access points, measurements, furnishings, architectural details or project plans.

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This information is used to evaluate the space, design the artwork, prepare proposals, coordinate delivery, provide maintenance and support the services requested by the client.

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Player Plants will not publicly share identifying photos, videos, addresses or private project details without permission.

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We may use non-identifying project details internally for design, planning, training, recordkeeping, quality control and service improvement.

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Payment Information

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Payments may be processed through secure third-party payment providers. Player Plants does not intentionally store full credit card numbers on its own systems.

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Payment processors may collect and process billing details, payment information and transaction data according to their own privacy and security policies.

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Cookies, Analytics & Advertising Tracking

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The Player Plants website may use cookies, pixels, analytics tools and similar technologies to support website functionality, understand site activity, improve performance, remember preferences, measure marketing effectiveness and provide relevant advertising.

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These tools may collect information such as your IP address, device type, browser type, pages viewed, links clicked, time spent on the site, referring website and interactions with emails, forms or advertisements.

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Depending on the tools active on our website, this may include services provided by platforms such as Wix, Google, Meta, Pinterest, TikTok, email marketing providers, analytics providers or other advertising and website technology partners.

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You may control cookies through your browser settings or through any cookie controls made available on the website. Disabling cookies may affect certain website features, forms, checkout functions or personalized site experiences.

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Where required by applicable law, certain tracking technologies may only be used after consent is provided.

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Email & Marketing Communications

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If you submit your email address, purchase from us, request information or opt in to receive updates, Player Plants may contact you about products, services, proposals, maintenance, events, announcements or other relevant updates.

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You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

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Even if you unsubscribe from marketing messages, we may still send non-marketing communications related to purchases, consultations, proposals, delivery, installation, maintenance, billing, customer service or policy updates.

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Text Messages & Phone Calls

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If you provide your phone number, Player Plants may contact you by phone or text regarding inquiries, consultations, proposals, delivery windows, installation details, maintenance visits, order updates or customer service.

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Marketing text messages will only be sent where permitted and may be stopped by following the instructions provided in the message or contacting us directly.

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Sharing Information with Third Parties

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Player Plants does not sell, rent or lease customer lists.

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We may share information with trusted service providers when necessary to operate the business and provide requested services, including:

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• Website hosting providers

• Payment processors

• Ecommerce platforms

• Email or marketing platforms

• Analytics providers

• Advertising platforms

• Delivery or installation partners

• Maintenance or service providers

• Customer support tools

• Professional advisors

• Legal, accounting or business service providers

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These third parties are only provided the information reasonably necessary to perform their services.

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We may also disclose information when required by law, to protect our legal rights, to prevent fraud or security issues, to enforce our policies, or in connection with a business transfer, merger, sale or restructuring.

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Third-Party Links

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The Player Plants website may contain links to third-party websites, platforms, social media pages, payment processors or external services.

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Player Plants is not responsible for the privacy practices, security, content or policies of third-party websites. Please review the privacy policies of any third-party sites you visit.

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User-Generated Content & Reviews

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If you submit a review, testimonial, comment, photo or other content intended for public use, that content may be visible to others.

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Do not submit public content that includes private addresses, sensitive information or personal details you do not want shared.

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Player Plants may request permission before using client-submitted images, testimonials or project photos for marketing, portfolio, social media or website purposes.

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Maintenance & Trade-Up Records

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If you enroll in a Player Plants maintenance, concierge or trade-up eligible service, we may maintain records related to the artwork, vessel, plant specimen, service history, condition notes, client preferences, prior visits, replacement eligibility and related communications.

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This information is used to provide service, confirm eligibility, evaluate future care needs, support trade-up requests and maintain accurate records for the artwork over time.

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Data Retention

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Player Plants retains personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, support service records, manage maintenance agreements, confirm trade-up eligibility and enforce our agreements.

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When information is no longer reasonably needed, we may delete, archive or anonymize it.

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Right to Deletion

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You may request that Player Plants delete certain personal information we maintain about you.

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We will review deletion requests and respond as required by applicable law. Some information may need to be retained when necessary to complete a transaction, provide an ongoing service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, document completed services, or maintain records related to purchases, maintenance, delivery, installation, trade-up eligibility or other legitimate business purposes.

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To request deletion of personal information, please contact Player Plants through the contact form on our website.

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We may need to verify your identity before completing a deletion request.

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Security

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Player Plants uses reasonable administrative, technical and physical safeguards to help protect personal information.

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Our website and third-party service providers may use SSL, encryption, secure checkout systems and other protective measures to help safeguard payment-related transmissions and sensitive information.

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No website, payment system, email service or internet transmission is completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

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Children’s Privacy

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The Player Plants website and services are intended for adults.

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We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may delete it.

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Your Choices

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Depending on where you live and the laws that apply, you may have the right to request access to, correction of or deletion of certain personal information.

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You may also opt out of marketing emails, request that we update your contact information, or ask questions about how your information is used.

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To make a privacy-related request, please contact Player Plants through the contact form on our website.

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We may need to verify your identity before completing certain requests.

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Updates to This Policy

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Player Plants may update this Privacy Policy from time to time.

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Continued use of the website or services after changes are posted means you accept the updated Privacy Policy.

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Contact

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Questions about this Privacy Policy or how Player Plants handles personal information may be submitted through the Player Plants contact form.