Shipping, Delivery & Returns

Player Plants creates one-of-one living botanical artwork using individually selected plant specimens and artisan-crafted vessels. Due to the living nature, size, weight and individual character of each piece, our policies differ from those of a traditional retail store.

Pickup & Local Delivery

Player Plants offers free scheduled pickup and local delivery throughout the Central Texas Hill Country.

Free pickup is available at the Player Plants Outdoor Showroom in Buda, TX, Monday through Saturday from 10:00 a.m. to 6:00 p.m., by appointment only.

Local Delivery is available throughout the Central Texas Hill Country, including but not limited to Austin, Westlake, Lakeway, Bee Cave, Dripping Springs, Buda, Kyle and Wimberley.

For delivery outside the local area, contact Player Plants for more information.

Standard Local Delivery is $150 and includes in-space placement of your artwork using a two-person team.

White Glove Delivery is $250 and includes in-space placement of your artwork using a two-person team with extra attention to detail, care, cleanup and staging.

Delivery Access & Scheduling

Scheduling depends on your location, availability and the delivery requirements of the artwork.

Additional fees may apply for complexities such as stairs, limited access, special handling or other conditions that affect safe delivery or placement.

Clients are responsible for providing accurate access information before delivery is scheduled.

Pickup Orders

Pickup is available at our Outdoor Showroom from 10:00 a.m. to 6:00 p.m., Monday through Saturday, by appointment only.

Clients are responsible for bringing an appropriately sized vehicle, protective materials and any assistance necessary to transport the artwork safely. Player Plants is not responsible for damage occurring after an artwork has been loaded into a client’s vehicle or released to a third-party carrier.

Final Sale

All living botanical artworks, one-of-one vessels, Tailored Series projects, commissioned pieces and specially sourced materials are final sale, except for artwork eligible for the Player Plants Trade-Up Program described below.

Because each artwork is individually selected, planted and prepared, we cannot accept standard returns or exchanges based on changes in preference, perceived scale, natural variation or suitability for a space.

Consultation, design, sourcing, delivery and installation fees are also non-refundable once the applicable service has been completed.

Player Plants Trade-Up Program

Living botanical artwork actively maintained by Player Plants may be eligible for trade-up toward another Player Plants artwork.

This is the only circumstance in which a completed artwork may be returned because the client would prefer a different piece.

The original purchase price of the eligible artwork will be applied toward the replacement artwork. When the replacement artwork is priced higher than the original artwork, the client is responsible for paying the difference.

Trade-ups are subject to the condition of the existing artwork, the availability of a suitable replacement, delivery and installation requirements, and approval by Player Plants.

Delivery, removal, installation, vessel changes, plant changes and other services associated with the trade-up may be charged separately.

Artwork that has not been maintained by Player Plants is not eligible for the Trade-Up Program.

Consultations

A portion of an eligible Player Plants consultation fee may be applied towards the purchase of a finished piece of living botanical art once the proposal and artwork have been approved by the client.

Consultation fees are otherwise non-refundable once the consultation or associated design work has been initiated.

Damage or Incorrect Items

Every artwork is inspected before pickup or delivery.

Clients should inspect the artwork at the time it is received. Any visible damage or discrepancy should be reported before the delivery team leaves whenever possible.

Issues discovered after delivery must be reported within 24 hours and include clear photographs of the complete artwork and the affected area. Player Plants will review the circumstances and determine the appropriate resolution, which may include repair, replacement of an affected component, store credit or a refund when warranted.

Because many plants and vessels are one of one, an identical replacement may not be available.

Natural Variation

Variations in plant form, foliage, color, mineral composition, texture, patina, pitting, asymmetry and surface character are inherent to living specimens and natural or artisan-made materials. These characteristics are part of the artwork and are not considered defects.

Plants may also experience limited leaf movement, cosmetic marking or temporary leaf loss during transportation and acclimation.

Plant Care & Responsibility

Each artwork is delivered in healthy condition and accompanied by applicable care guidance.

Responsibility for the artwork, its environment and its ongoing care transfers to the client once pickup, delivery or installation is complete, unless the artwork remains under an active Player Plants maintenance agreement.

Player Plants cannot guarantee the continued health or appearance of a living specimen after delivery when it is affected by lighting, temperature, watering, pests, relocation, improper handling or other conditions outside our control.

Clients enrolled in an active Player Plants maintenance agreement remain covered while active and in good standing.

Cancellations

Cancellation requests must be made before planting, sourcing, preparation or delivery arrangements have begun.

Custom projects, Tailored Series orders, special-order materials and commissioned pieces cannot be cancelled once work or sourcing has started. Any approved refund may be reduced by completed services, non-refundable purchases or costs already incurred.

For questions regarding pickup, delivery, trade-ups or an existing order, please contact Player Plants before completing your purchase.